FAQ
Frequently Asked Questions
When will my order be shipped?
Orders are processed and shipped within 1-3 days after placement.
Will I receive confirmation of my order?
Absolutely! You'll receive an email summarizing all the details as soon as your order is placed.
Can I cancel my order?
While orders cannot be cancelled once placed, you can return the item upon receipt for a full refund.
What is your return/exchange policy?
We prioritize your satisfaction. If you’re unhappy with a purchase, you can return it for a full refund by following these steps:
- Email us your order number and name with the subject "Refund Request," including the product details and the reason for return.
- We will respond within 24 hours with the return address.
- Ship the item back to us. Upon receipt and inspection, if all is in order, we will process your refund.
- You will receive an email detailing the refund transaction, and the funds will be returned to your account.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, Dankort, Discover, and Cirrus.
Are there any additional fees?
We do not charge any handling or processing fees.
I'm having trouble placing an order. What should I do?
Make sure the billing address matches the address associated with your credit card.
What are the shipping costs?
We offer free shipping worldwide!
What is the delivery time?
Delivery times range from 7-30 days, depending on location.
I entered the wrong shipping address! What can I do?
If you need to update your shipping address, please contact us within 24 hours of your order placement via the 'Contact Us' tab, and we will make the necessary changes.